Help Center

Frequently Asked Questions that our clients usually ask us

Help Center - Digital Marketing FAQ

We’ve had the honor of working with small and large organizations and one constant that we have come to find is, that they all ask the same questions before hiring us. So we’ve taken the time to answer them on our website in our help center page, to give you added insight into how we work with our client partners and the frequently asked questions that we receive.

Frequently asked questions

frequently asked questions asked by most new clients. We love to be asked questions, try us.

What should the customer know about your pricing (e.g., discounts, fees)?

We are giving back with the summer of Tack. As a full-service digital marketing agency, we incentivize long-term relationships, we want to offer our in-studio content creation services, photography, videography, and influencer sessions to enhance your business. We want to co-invest in our clients’ success when they work with Tack Media.

What is your typical process for working with a new customer?

We incentivize long-term relationships, we want to offer our in-studio content creation services, photography, videography, and influencer sessions to enhance your business.

What education and/or training do you have that relates to your work?

We have managers with master’s degrees in marketing, communication, and design. We are a certified and licensed business with certified google ads specialists and social media ad buying team members.

How did you get started doing this type of work?

We started in the age of social media becoming mainstream, and we have been full extension marketing team members for organizations that have limited help and need specialty services.

What types of customers have you worked with?

We work with small biz, startups, established organization, and enterprise.

Describe a recent project you are fond of. How long did it take?

We work on an ongoing basis including web, marketing, google ads, social media ads, content creation, and more. They take typically 30-90 days to launch, and ongoing marketing support

What advice would you give a customer looking to hire a provider in your area of work?

Don’t focus on price, look at the team, their culture, their level of service, and AVAILABILITY. We’re available 9-5 Monday through Friday on our chat app, available by phone or chat.

What questions should customers think through before talking to professionals about their project?


General Questions

Common frequently asked questions asked by most new clients. We love to be asked questions, try us.

What do you specialize in?

We are a full service integrated marketing agency that specializes in helping businesses grow. As you can see from our portfolio, we have a complete technical and creative staff to carry out various projects from web design, SEO, paid media(Google,Yahoo Bing Ads), marketing automation, development, branding and identity, social media and more.

How long have you been around?

We have been in business since 2009, we are a boutique agency that packs a mean punch. We still consult with large and smaller emerging companies.

Where are you located and Do you work nationwide?

We have offices in Los Angeles, and San Francisco and work throughout California. We are a full service online digital marketing firm and carry out projects nationwide while maintaining full communication with phone, Email and video chat.

What kind of clients do you usually work with?

We service over 20 verticals including entertainment, real estate, media, legal, home improvement,automotive, financial, services, beauty, fashion, E-Commerce and more. We provide every marketing aspect for a successful online presence. But we haven’t come across an industry we could not master.

Technical Questions

Most clients ask us technical questions to ensure that we have the chops necessary to carry out your technical objectives.

Do you provide web hosting services?

Yes, we manage over 800 websites,servers, landing pages and more for our clients and ensure they get backed up, updated and are properly managed.

Do you use any special marketing tools?

Yes, we use marketing tools to measure our success by leveraging SEO, online reputation management, competitive analysis, analytics, and ROI based tools. This way we can share the data with insightful reporting and have a competitive edge in comparison what your industry is doing.

Is your team Google Adwords certified?

Yes, we have various team members with certain certifications including, Google Adwords certification, SEO certification, and other technical certificates that show their level of expertise.

Are you familiar with Marketo, Hubspot and Infusionsoft?

Yes, we use all 3 when it comes to marketing automation, E-mail marketing, Landing Page creation, SMS automation and many other automations that help scale efforts with a lean team. We depend on these tools to help grow you business and save you on overhead.

Digital Marketing Agency Help Center

Tack Media also offers a knowledge base and resources to our clients, including a repositories of web templates, documents, helpful tips and more in our help center. Clients will have everything they need in a unique login portal.

Marketing Agency Questions

These are questions we are often asked to give insight to the culture we have in-house and how we work with our clients.

How are you different as a marketing agency?

We are smaller, we are experienced, we drive impactful results.

We’re a team who leverages our talents and experience to help small to medium-sized organizations grow, in a variety of ways, even it requires us to go outside the scope of work Some of those include, marketing, online reputation management, SEO, Paid Search Media, Web Design, or Graphic work. Most importantly, we do not nickel and dime, we are always available, we are results driven.

What type of marketing do you do?

We offer the following services:

We offer a vast range of integrated marketing services because we believe to truly be successful, you must compliment traditional and digital. Integrated marketing for integrated landscape for businesses. We have such a proven success record with over 900 clients over the past decade, there is probably a case study that coincides with what your business is looking to do.

How do you work with new clients?

We work either on a project-by-project basis, or we can create customized ongoing digital marketing plans. We’re flexible and want to ensure that you see the growth and traction in your company.

What are the most common services you offer?

Paid Search Advertising – Pay Per Click (PPC)
Organic Search Engine Optimization (SEO)
Web Analytics and Traffic Analysis
Email Marketing
Video Advertising
Social Media Strategy
Google Apps for Work
Send emails to subscribers
SEO / SEM / social paid ads
SEO reviews, recommendations, and implementation
SEO content creation and re-writes
Full suite of SEM solutions
Simple packages and managed SEO strategies, depending on client/market needs
Retargeting / audience extension
Video creation and optimization
Website development
Mobile marketing
Reputation management / review management and generation
Directory listing submissions

What is inbound marketing?

Inbound Marketing is a method that uses tailored content to compel potential new customers to make a purchase or complete a sale, which we often call a conversion. The goal is to turn a user that is not familiar with your brand into repeat customers or client for your business through various means of marketing, branding and trust building through various digital channels.

What does a inbound marketing require?

A cohesive Inbound Marketing strategy includes a dynamic and optimized website, content offering, various landing pages, strong calls-to-action, tailored emails, and social media presence for social validation. They come together in such a way to make your visitor feel like you’re connecting with them establishing a rapport through your web presence. Once you’ve reached them, they will be more open to taking the next step in the purchase or conversion funnel process.

How many people work for you?

We have a team of talented individuals who all specialize in a specific area of expertise. We lean on them as subject matter experts in various marketing efforts that we are conducting and make sure that they explain the process to our clients at every step of the way. Since we are a boutique agency, we have a team of 26 that include, developers, designers, strategists, IT staff, customer service reps and managers.

Do we need to have an internal marketing person to communicate with your team?

No, we usually deal with founders or executives who don’t want to have an internal marketing staff. That is why we usually deal with, business owners, heads of departments, or managers within companies. But if you do have a marketing member, that does give you an inside voice to translate your marketing needs from within.

How will my project be managed?

We assign you to a project manager who will follow up with you regularly. Our clients receive constant updates and have regularly set meetings ensure that we are continuously making progress.

What do I need to get started?

After speaking with a Tack Media strategist, we will have a better idea of what your goals are within your organization. Then we will give you a list of things we need, such as login credentials to your website, social media, and hosting access based on what we have discussed. We will work out the terms of our agreement and we usually send a digital agreement that will help us document our goals on paper and the details of our new working relationship.

Tack Media Digital Marketing Agency